Damage Policy
At Ezys, we understand that accidents happen. This Damage Policy outlines how we handle damaged rental items to ensure a fair and smooth process for all parties involved.
Reporting Damages:
If you receive a rental item in poor condition or notice any damage upon delivery, please notify us within 04 hours of receiving the item. You can contact our customer service team via email or phone to report the damage.
Assessment of Damages:
Upon receiving your report, our team will assess the extent of the damage. Depending on the nature of the damage (external or internal), we may request additional information to provide a proper resolution. All assessments will be carried out thoroughly and fairly.
External Damage:
Customers are responsible for external damage (such as scratches, dents, broken parts) caused during the rental period. You must follow proper handling and safety guidelines to avoid such damage. If external damage occurs, repair or replacement charges will be applicable, and we will inform you of the costs before proceeding.
Internal Damage:
For any internal malfunction or technical issues that occur due to regular usage, Ezys will take full responsibility. However, this does not cover instances where the customer has tampered with the item or failed to follow proper safety and usage guidelines. We will cover the repair or replacement costs if the damage is not due to misuse.
Customer Responsibilities:
- Handle all rental items with care, following usage instructions provided at the time of rental.
- Ensure the items are stored and operated in a safe environment.
- Do not attempt to tamper with or repair the equipment yourself.
- Follow all safety practices associated with the rented electronic items to avoid unnecessary damage or hazards.
Charges for Damages:
- External Damage: If the item is returned with visible external damage beyond normal wear and tear, you will be liable for repair or replacement costs.
- Internal Damage: If internal damage occurs due to misuse, tampering, or failure to follow safety protocols, Ezys reserves the right to charge for repairs or replacements.
Resolution Options:
Depending on the severity of the damage, we offer the following resolution options:
- Replacement: If the item is severely damaged and unusable, we will replace it with a similar item, subject to availability.
- Repair: For minor damages, we may opt to repair the item at our expense to restore it to its original condition.
- Compensation: In some cases, we may offer compensation or partial refunds for damages, depending on the situation and extent of the damage.
Dispute Resolution:
If you disagree with our assessment of damages or charges, you have the right to dispute the decision. Please reach out to our customer service team to discuss your concerns, and we will work together to find a fair resolution.
Quality Assurance:
We strive to provide high-quality rental items to our customers. Before and after each rental, our team conducts thorough quality checks to ensure that items are in good condition. Your feedback on damaged items helps us improve our processes and maintain our standards of quality.
We appreciate your cooperation in following our Damage Policy and reporting any issues promptly. Your satisfaction is our priority, and we are committed to resolving any concerns fairly and transparently.