Shipping Policy

At Ezys, we aim to provide you with a seamless and efficient shipping experience. This Shipping Policy outlines the key aspects of our shipping process.

Order Delivery:

Once you place an order with Ezys, you will receive a confirmation email from us 24 to 48 hours before the rental period begins. Your item will be delivered within 24 hours of receiving the confirmation email. The delivery day is free of charge, and the rental period commences the day after delivery.

Minimum Rental Period:

The minimum rental period for our products is one day.

Late Return Charges:

If you return your rental item after the agreed-upon return date, additional fees may apply. Please ensure timely returns to avoid any late fees.

Delivery Process:

If you've chosen home delivery, please ensure you or a designated representative is present to receive the item and sign for it. This ensures the correct delivery and a smooth process.

Damaged Items:

If any rental items arrive in poor condition or do not match the product description, notify us within 24 hours of receiving the item. Our customer service team will work with you to find an appropriate solution, such as a refund or replacement.

Rental Extensions:

You can extend your rental period if needed. Contact our customer service.

Cancellation Policy:

Cancellation before shipping incurs no charges. After shipping, you may be asked to pay actual shipping charges. No refunds are available after accepting the delivery. Refer to our Cancellation Policy for more details.

Quality Assurance:

We have a thorough vetting process for all items listed on our platform to ensure safety and quality. Vendors/Suppliers provide detailed information and photos of items to help you make informed decisions.

Your satisfaction is our priority, and we strive to make your renting experience with Ezys smooth and enjoyable. If you have any questions, feel free to reach out to our customer service team.