Frequently Asked Questions (FAQ)

1. How can I rent from Ezys.

Renting from Ezys is a seamless process. Just explore our diverse product range, pick your preferred dates, add items to your cart, and proceed to checkout. You have the flexibility to pay online or upon delivery.

2. What is the minimum rental period.

The minimum rental period is 1 day.

3. How is the rental calculated.

Our rental rates are designed to be attractive for both short-term and long-term users. The longer you rent, the lower the effective per-day cost.

4. Can I pay upon delivery.

Yes, pay on delivery is available for all orders.

5. What are the payment options.

You can make payments using UPI, credit/debit cards, net banking, and digital wallets.

6. How much time does it take to refund the deposit.

In case of eligible refunds, we aim to process and credit the amount to the customer's bank account within 5-7 working days.

7. When will I get the products.

The order will be delivered to you on your delivery date by 12 PM.

8. Are there any cancellation charges.

If you cancel before shipping, no charges apply. After shipping, shipping charges may apply.

9. Are there any damage charges.

Charges may apply for damages. Refer to our damage policy.

10. How do you calculate the damage charges.

Refer to our damage policy.

11. What about service and maintenance.

Vendors may offer free service and maintenance. Refer to product descriptions for details.

12. What happens if any items don’t arrive as pictured.

Notify us within 24 hours, and we'll address the issue promptly.

13. If my rental never arrives or arrives late, what should I do.

Contact us immediately to report the issue, and we'll ensure prompt resolution.

14. Can I extend my rental.

Yes, extensions are possible subject to availability. Contact us to request an extension.

15. Will I be charged if I am late to return my rental.

Additional fees may apply for late returns. Contact us to make arrangements for a late return.

16. Do I need to be present at home for delivery.

Yes, you or a designated representative should be present to receive and sign for the delivery.

17. How do I avoid being charged for item damages.

Notify us immediately if you receive a damaged item.

18. How does Ezys ensure the safety and quality of items.

We have a thorough vetting process and a review system for all listed items.

19. How does Ezys protect my personal information.

We use encryption and other security measures to safeguard your information.

20. Can I increase or decrease the rental period.

We do allow changing the return date even after delivery. Contact us for extensions.

21. Can I return the product if I don't want it.

Once delivered, products cannot be returned unless found to be malfunctioning within 4 hours of delivery.

Feel free to reach out if you have any further questions or concerns!